Our process
Twelve steps, in the same order, every time.
A complicated technology project should still feel organized. This is how we run one — from the first conversation to the service call three years later.
Discovery
We ask how the space is actually used, what you dislike about the current system, and what has to be expandable later. Equipment comes after that.
Priorities · Constraints · Schedule · Stakeholders
Site assessment
We document existing conditions: the ISP handoff, rack locations, power, existing cabling, coverage, door hardware, device inventory and the cloud environment.
Photos · Notes · Existing inventory
Design
Architecture before shopping list. Topology, capacity, coverage, pathways, power, segmentation, storage, control strategy and the user experience.
Topology · Coverage · Power · Expansion
Proposal and scope
What we provide, key equipment, installation scope, programming, assumptions, exclusions, dependencies, recurring fees and what you are responsible for.
Scope · Assumptions · Exclusions · Pricing
Preconstruction
Drawings confirmed, equipment locations verified, electrical and conduit coordinated, blocking and door hardware confirmed, lead times checked, trade boundaries resolved.
Coordination · Lead times · Trade boundaries
Rough-in
Low-voltage cabling, pathways, backboxes, service loops, rack feeds and spare capacity for later. Labeled during rough-in, not from memory afterward.
Cat6A · Fiber · Conduit · Labeled
Trim and infrastructure
Racks, patch panels, keystones, wall plates, cable management, camera mounts, speaker hardware, network equipment and power protection.
Racks · Patch panels · UPS
Equipment installation
Access points, cameras, readers, controllers, displays, speakers, amplifiers, DSP, keypads, dimmers, smart-home devices and workstations.
Devices · Mounting · Terminations
Configuration and programming
Network and VLANs, Wi-Fi, firewall rules, remote access, cameras, access permissions, DSP and audio routing, control interfaces, lighting scenes, endpoints and cloud.
Billable professional work, not a free add-on
Commissioning
We test the system as a system: every link, Wi-Fi coverage, camera retention, egress behavior, audio zones and levels, scenes, backups, monitoring and alerting.
Verified · Documented · Signed off
Training and handoff
We teach the twenty percent of the system you need eighty percent of the time, plus app access, user roles and how to reach us.
Workflows · Roles · Escalation path
Support
Punch list closed, monitoring live, documentation current, remote support available, and improvements suggested only when they earn their cost.
Monitoring · Remote support · Documentation
On proposals